It is sometimes said that up to ten interactions with a potential new customer are needed, before the requisite level of trust is established, to allow for a business relationship to commence and succeed. Being an effective listener, being able to establish rapport quickly, with the...
The need to train our people regularly on diversity principles and practices is well established. The law requires that we do so, and it is especially needed also if we want to build and nurture an inclusive culture that welcomes all. Can the core principles of...
For those who have experienced mediation, did you wonder how the successful outcomes achieved, were reached by your mediator? What skills or methods were used by the mediator, that helped your communications and the negotiations at mediation? In our experience, many conflicts arise, pure and simple,...
Conflict cost measuring and modelling are essential for our 21st Century businesses to be fit for purpose. After all, what gets measured, gets managed. How many of us though actually record the time we spend on conflict management – whether within our HR teams or the wider...
The Coronavirus has severely impacted international travel and world trade. Many people have cancelled trips overseas, especially to the Far East and companies are enforcing policies restricting travel. In these challenging times when face to face meetings cannot take place the use of video conferencing and...
Are you, like many of our clients, seeing an increase in grievances raised, disciplinary procedures being invoked and employment tribunal claims? If so, it is time to consider a new approach to managing your workplace conflicts. To be fit for purpose, the modern business needs to...
Quite rightly most people think of a mediation as being part of a legal process and it is in that mechanism by which a legally binding solution can be achieved. However, it does not have to necessarily be part of a wider legal process. As...
Many in today’s world think that every dispute should or could be resolved by mediation and in truth that may be the case but there can be challenges. Black or White? On the basis that normally mediation involves a degree of compromise, there can be situations where...
I have had a spate of mediations recently relating to parties in the latter stages of their lives. A number of issues arise in these situations, that mark them out as cases where extra considerations may need to be borne in mind at the mediation. ...
Every professional sportsman has a “game plan” – a plan to get the best possible outcome from their next performance. Mediation is no different – to get the best possible outcome you need to prepare in advance. The “game plan” for a mediation is very simple: Preparation ...