It is sometimes said that up to ten interactions with a potential new customer are needed, before the requisite level of trust is established, to allow for a business relationship to commence and succeed. Being an effective listener, being able to establish rapport quickly, with the...
For those who have experienced mediation, did you wonder how the successful outcomes achieved, were reached by your mediator? What skills or methods were used by the mediator, that helped your communications and the negotiations at mediation? In our experience, many conflicts arise, pure and simple,...
Conflict cost measuring and modelling are essential for our 21st Century businesses to be fit for purpose. After all, what gets measured, gets managed. How many of us though actually record the time we spend on conflict management – whether within our HR teams or the wider...
Are you, like many of our clients, seeing an increase in grievances raised, disciplinary procedures being invoked and employment tribunal claims? If so, it is time to consider a new approach to managing your workplace conflicts. To be fit for purpose, the modern business needs to...